Bestseller
Returns & Exchanges
Easy Returns, Hassle-Free Support
We want you to feel confident shopping with AMUMU. If your purchase isn’t the right fit, we’re here to make the return process as simple and straightforward as possible.
30-Day Returns
You may request a return within 30 days of delivery.
To be eligible for a return, the product should:
- Be purchased directly from amumushop.com
- Be in its original condition
- Include the original packaging and accessories whenever possible
- Not show signs of misuse, damage, or unauthorized modification
Some products or orders may be subject to additional return conditions.
How to Start a Return
Please contact our customer support team before sending your item back.
Email: service@amumushop.com
Please include:
- Your order number
- The product you would like to return
- The reason for your return
- Photos or videos if the product is damaged or defective
Our support team will provide the return instructions and, when applicable, the return shipping information.
Please do not send your product to the return address before receiving return instructions from our support team.
Return Address
For approved returns, products may be sent to:
AMUMU Returns
1800 S Turner Ave
Ontario, CA 91761
United States
Please make sure you have received confirmation from our support team before shipping your return.
Refunds
Once we receive and inspect your returned product, we’ll process your refund.
Approved refunds will be issued to your original payment method. Depending on your bank or payment provider, it may take additional time for the refund to appear in your account.
You’ll receive a confirmation once your refund has been processed.
Exchanges
Need a different product or want to replace your item?
Please contact us at service@amumushop.com with your order number and details about the item you would like to exchange.
Depending on the product and availability, our support team will help determine the best solution. In some cases, we may ask you to return the original item and place a new order.
Damaged or Defective Products
If your AMUMU product arrives damaged or has a manufacturing defect, please contact us as soon as possible.
To help us resolve the issue quickly, please provide:
- Your order number
- A description of the issue
- Clear photos or a short video showing the problem
Our team will review your request and work with you on an appropriate solution.
Important Notes
- Please contact us before returning any product.
- Products returned without prior approval may experience delays in processing.
- Return items should be securely packaged to prevent damage during transit.
- Refunds are processed after the returned product has been received and inspected.
- Original shipping charges may be non-refundable depending on the reason for the return.
Need Help With Your Return?
We’re here to make things easier.
If you have any questions about a return, exchange, refund, or defective product, please contact our customer support team:
AMUMU — Made for everyday living.
